NHTSA Complaint #11494274 — 2023 GMC ACADIA
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11494274 |
| Vehicle | 2023 GMC ACADIA |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MI |
Consumer Description
Purchased Vehicle Oct.21 2022. In first week, vehicle left my wife stranded twice, and myself once. When error occurs, vehicle goes into limp home mode and cluster illuminates all lights, says serivce brakes, transmission, engine, fuel tank reads "E" (when is was just full), PRNDL buttons are flashing and will not allow park, does not respond to throttle inputs... only way to be not stranded as the vehicle will not restart is to disconnect battery or wait 15-20 minutes as the vehicle seems to incorrectly "heal" its errors and allow the engine to restart. I noticed this when the tow truck came to pick it up, and he "drove" it on to the flat bed. 45 Diagnostics showed up on the scan tool, all relating to CAN bus communication. My concerns are the following: 1. How can a 2023 vehicle with <400 miles leave some one stranded 3 times because of a CAN bus comm error? There is an electrical gremlin (likely from lack of quality control) causing to leave a customer to having to limp to the side of the highway. 2. Why is the error able to incorrectly "Heal" itself, ie. the fault reactions seem to debounce and allow engine to restart (as mentioned prior) after a certain amount of time. This only leads to potentially putting the customer back at risk as they just were. 3. GM dealer is yet to start troubleshooting, its been 2.5 weeks. Claim is that they "need a transmission guy to look at it since the codes causing the check engine light are transmission module". Although, the vehicle has approximately 45 active codes, relating to many different modules and all pointing to CAN bus error. The vehicle has an electrical issue, causing my wife to get stranded. first warning on cluster before being stranded : "Service: Transmission Now Unable to shift Soon. " What does this even mean???? this does not tell me, what the problem is, and what I should do about it. I am an experienced OBD Engineer from an auto OEM and this does not follow best practices. Please help.
Related Complaints for the 2023 GMC ACADIA
Other ELECTRICAL SYSTEM Complaints
#11711729
TELEMATIC CONTROL MODULE WENT OUT. ON RESEARCH, IT IS A COMMON PROBLEM AND THERE IS NO FIX BECAUSE THE MODULE IS BACK...
#11706360
My 2023 GMC Acadia experienced a complete electrical system failure while driving on an interstate highway. During th...
#11657660
Backup camera failed. Same issue on 2021 Acadia SLT Needs to be investigated on 2023 models
#11628033
On 11/26/24 my wife was running errands in her vehicle when the power shut off and killed the car. She was in the lef...
#11627581
The contact owns a 2023 GMC Acadia. The contact stated that on several occasions while driving at various speeds, the...
Recent Complaints for the 2023 GMC ACADIA
#11719045
ENGINE
Temperature gauge dropped to zero or no reading, message displayed on screen "Steering Assist Reduced, Drive with Car...
#11719045
STEERING
Temperature gauge dropped to zero or no reading, message displayed on screen "Steering Assist Reduced, Drive with Car...
#11716606
ENGINE
From the day that I’ve gotten this vehicle it has been burning oil and water like crazy. There is no reason I should ...
#11693647
SUSPENSION
The contact owns a 2023 GMC Acadia. The contact stated that the vehicle was taken for maintenance, and the tech infor...
#11681063
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving under normal conditions, the vehicle experienced a sudden, violent deceleration. The emergency braking...