NHTSA Complaint #11493973 — 2018 JEEP GRAND CHEROKEE

I bought my Jeep Grand Cherokee in the end of February 2021 with approx. 52,000 miles on it. All work done to it after this point has been under warranty with me paying all of the deductibles for the warranty work. A couple of weeks after purchase, the problems began. It was overheating, white steam coming out of my exhaust pipes, vibrating very badly, shutting down at traffic lights, amongst other symptoms. As of now, the dealership has replaced 3 new water pumps, and 2 new cylinder heads (both times were issues with the 3rd cylinder). This go round, it’s now back in the shop with another misfire with cylinder 3. The dealership has also replaced the EGR Cooler, Ignition Coil, Motor Mounts, Coolant Flush, Lifters & Rockers & it is still in the shop. All repairs done by the same shop (different technicians throughout the past year and a half). I thought it might qualify under the lemon law and called an attorney who asked me some questions but said that it does not qualify in my state under the Lemon Law because it’s now past the 60,000 milestone. It now has approximately 85,000 miles on it. I have been without a vehicle approximately 6 months out of the past year and a half and multiple rental car fees (though the dealership absorbed the majority of the fees when it was in the shop this past June/July). A few of the reasons all of this is most upsetting to me: - My daughter and I have broken down on the side of a busy interstate twice (once in the middle of the night) and had to try to get off of the interstate safely so we could be towed - I have been faithfully paying my 'new-to-me' car note ever since I bought it but haven't had much of a chance to drive my 'new' vehicle - My daughter recently got her driver's permit & can't learn how to drive as we are in a rental & it is against the rental company policy to allow anyone else to drive their vehicles. - I have had to take off of work MANY hours due to this This is holding up our lives!