NHTSA Complaint #11493862 — 2017 GMC ACADIA

The contact owns a 2017 GMC Acadia. The contact stated while shifting the vehicle into park and attempting to turn off the vehicle, the vehicle failed to turn off due to the gear shifter not recognizing that the vehicle was in park(P). There was no warning light illuminated. The contact pushed the Start/Stop button several times and then was able to shift the vehicle into park(P) and turn off the vehicle. The dealer was contacted and stated that vehicle needed to be diagnosed. The manufacturer was contacted but offered no assistance because the vehicle was not under warranty or recall. The failure mileage was 20,000.