NHTSA Complaint #11493477 — 2021 NISSAN ROGUE

The contact owns a 2021 Nissan Rogue. The contact stated that after completing an IVI software update through an over-the-air (OTA) update, the rear-view camera became inoperable on several occasions. The contact also stated that after starting the vehicle or while driving at various speeds, the instrument panel failed to display and then rebooted inadvertently. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the instrument panel needed to be replaced; however, the parts were on back order. The contact was made aware of NHTSA Campaign Number: 22V772000 (Back Over Prevention); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 98,000.