NHTSA Complaint #11493372 — 2021 KIA SORENTO

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11493372
Vehicle 2021 KIA SORENTO
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NV

Consumer Description

10/25/2022 started the suv at a Wal-Mart parking lot and as I drove out of the parking lot onto a street my suv made a motorcycle sound then it started to loss power with my foot still on the gas pedal. Suv came to a complete stop and was towed home. 11/03/2022 Picked up suv from Kia dealership. Drove 43 minutes home and parked inside garage. An hour later started the suv to go pick up kids from school. The suv wouldn't reverse out of the garage. I restarted the engine 4 times then it finally reverse out of the garage then when I put it on drive. There was no power to drive. I restarted the engine again 2 more times then it finally drive and I parked it back inside the garage. 11-04-2022 I attempted to drive suv to Kia dealership for help. I made it onto the freeway with a speed of 74 mph for about 8 minutes then my suv started to loose power with my foot still on the gas pedal. I almost got rear ended by a big rig before I can even put my hazard light on and pulled safely to the side of the freeway. My suv was towed into Kia dealership that same day. 11-12-2022 Picked up the suv from Kia, drove it 43 minutes then stopped at Chevron to top off gas. When restarted the suv my engine light came on the dash board. I drove it back to my house. I notified Kia asap with a picture of my dash board and it's been in my garage since yesterday. Today is 11/13/2022. All incidents are not able to be duplicated by the dealership's mechanic everytime they had the suv. No actions were taken. I showed them videos and picture of the proof that I do have but because it's not happening for them while they have my suv. They can't fix my suv problem. It's an accident waiting to happen and I already had a near miss on the freeway. An extremely concerned 2021 Kia Seronto owner.

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