NHTSA Complaint #11492938 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated that after a routine oil change at the local dealer, while driving approximately 45 MPH, the oil warning light illuminated, and an abnormal sound was heard coming from the front of the vehicle. The vehicle was inoperable and was towed to three different independent mechanics; however, the failure could not be duplicated. The vehicle was then towed to a local dealer, where it was diagnosed that the oil belt and the engine needed to be replaced. The vehicle remained at the local dealer awaiting the repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 84,000.