NHTSA Complaint #11492711 — 2019 FORD F-350

The contact owns a 2019 Ford F-350. The contact stated that while driving approximately 65 MPH on a busy highway and hauling an RV, the vehicle and steering wheel suddenly began to violently shake and vibrate causing the contact to nearly lose control of the vehicle. During the trip, the failure had occurred on three separate occasions after driving over changes to the pavement of the road and driving onto a bridge. The vehicle was taken to the local dealer who diagnosed that the steering dampener was faulty and needed to be replaced. The contact was informed that the part was on back order and the vehicle could not be repaired. The manufacturer was notified of the failure. The failure mileage was 21,000.