NHTSA Complaint #11639333 — 2019 FORD F-350

The contact owns a 2019 Ford F-350. The contact stated the adaptive steering fault light was illuminated and then the adaptive steering failed to operate as designed. The contact stated that while depressing the accelerator pedal, the vehicle failed to accelerate, and was ambling forward instead. The vehicle was taken to the dealer who diagnosed and determined that the failure was related to recall CXH03332865/R323W4 for the adaptive steering failure; however, the vehicle was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall related to the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 40,000.