NHTSA Complaint #11492506 — 2013 BMW X3

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11492506
Vehicle 2013 BMW X3
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

On July 15, 2022, my 2013 BMW X3 i28 broke down on the NYS Thruway; I reside in Fort Lauderdale; I've owned the Vehicle for a year and a half, have serviced it at BMW of Fort Lauderdale, and actually had it In to change a lightbulb and make sure all was good. It was towed to Towne BMW in Williamsville, NY, as I was in town visiting family. I purchased the car from Carvana in November 2020; the extended warranty was only effective for a year, and I was shopping for a new one. My Vehicle looks brand new; its garage is stored and well maintained per manufacturer recommendations. The Vehicle only just hit 70,383 miles, since I transport it on the autotrain when I head north for a few months. Towne BMW said they found the problem it was the battery, I pay the $685.78, plus the $300 in towing charges I made it across the street from the service center, and it stopped again I am still trying to figure out how a vehicle that was in excellent condition the day before is now dead? My Vehicle is sitting in my sister's driveway just outside of Buffalo NY with a dead engine. I have a rare genetic syndrome so trying to do everything is killing me; I almost had a heart attack from this ordeal. I still owe on the Vehicle. I contacted BMW of NA; This 2013 X3 come to find out was the worst year yet. There was a class action filed against them, which has expired, Currently this year alone there are an additional 134 vehicles I was able to find on the web, yet we all experienced just the same and in the end a dead engine. When I contacted BMW NA told him the situation, and he gave me a runaround; oh I'll contact the dealership and find the reason, and maybe out of good faith we can provide you with a new engine; I have all his crap emails trying to stall for as long as he could. Towne BMW won't even return my calls, I asked them for a list of the diagnostics they completed, and I received nothing. I had to tow the Vehicle to a german specialis so they could tell me the engine was seize

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