NHTSA Complaint #11492402 — 2021 MERCEDES-BENZ AMG GLE53

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11492402
Vehicle	2021 MERCEDES-BENZ AMG GLE53
Component	ELECTRICAL SYSTEM
Date of Incident	November 4, 2022
Date Filed	November 5, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

2021 MB GLE 53 AMG Coupe. Less than 7500 miles. Car wont start throws a red error saying see the operators manual. This is the second time in 5 months this has happened and is extremely frustrating given MB is fully aware of the issue. They say it is related to software but I just had my car at the dealer for another issue and all software was updated. This is a design flaw that MB needs to fix before someone dies. The issue can happen at any time, I have just been lucky enough that both times it was parked in my garage. I am now considering pursuing a full refund under lemon law, I no longer feel safe driving this car and each time it has been in the dealer for repair I am without a vehicle for 2 weeks. Very disappointing for a vehicle that cost almost 100k.

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