NHTSA Complaint #11492304 — 2016 FORD FUSION

On November 28th 2018 my 2016 Ford Fusion was taken to R. D. Sawyer Motor Corp. (a Ford dealer) to have work for Recall 18S20 performed. On 10-21-22, the exact symptoms that Recall 18S20 were designed to prevent, "unintentional roll-away", were experienced by my daughter after she parked the vehicle on a mild incline. Although my daughter had moved the shifter into Park, the vehicle was actually in Neutral which allowed the vehicle to roll forward. Fortunately, there was an earthen embankment in front of the parking space so the vehicle did not roll very far before it was lodged against the earthen bank. I shudder to think what could have happen had it been parked in a spot that was without a barrier in front of it. A silent, rolling, unmanned vehicle could easily take the life of an unsuspecting pedestrian. The vehicle was towed to Levittown Ford (3195 Hempstead Turnpike, Levittown, NY 11756) where it had a repair done at a cost of approximately $1,300. I think that another recall should be required immediately as it is obvious that the manufacturer's attempt to correct their defective design has failed.