NHTSA Complaint #11492133 — 2016 JEEP GRAND CHEROKEE
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT issue reported to NHTSA
1 Injury
Complaint Details
| ODI Number | 11492133 |
| Vehicle | 2016 JEEP GRAND CHEROKEE |
| Component | SEATS:FRONT ASSEMBLY:HEAD RESTRAINT |
| Date of Incident | |
| Date Filed | |
| Mileage | 96,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 1 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AZ |
Consumer Description
The contact owns a 2016 Jeep Grand Cherokee. The contact stated that while driving at approximately 60 MPH, the driver's head restraint exploded, which caused him to sustain a whiplash injury. No warning lights were illuminated. The vehicle was taken to a local dealer; however, the parts for the repair were on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 96,000.
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