NHTSA Complaint #11491792 — 2016 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11491792
Vehicle	2016 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	March 17, 2021
Date Filed	November 1, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

During driving the SVS 4WD light appeared on the display. About the same time the Larger display flashed 4 wheel drive not available along with an audible bell. The jeep was taken to one dealer and the repair estimate was $6900. Took to another dealer who charged $134. for diagnosis and said the PTU was defective and the cost would be $3600 but the units were on back order and it could be 2 to 6 months to get a PTU unit. I was told I could continue driving the vehicle but would have no 4 wheel drive. I am driving the vehicle and the Bell sounds at interval saying to service 4 wheel drive and that it is not available. FCA has not offered any assistance on parts or labor and has said out of warrantee. Dealer said that it is a common problem that FCA should have addressed.

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