NHTSA Complaint #11491768 — 2015 LINCOLN MKC

The contact owns a 2015 Lincoln MKC. The contact stated that while she was unlocking the door, she noticed that the black plastic covering over the keyless entry pad located on the door frame was cracked. The contact stated that the keyless entry pad location on the passenger side had also begun to crack. The contact stated that the crack lines had spread and had the appearance of a spider web on both keypads. The contact was concerned that water could leak into the keypad and short circuit the pad. The contact had taken the vehicle to a local dealer, where it was diagnosed that the keypad panels needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 61,000.