NHTSA Complaint #11491606 — 2020 FORD EDGE

The parts involved were lug nuts. I had a flat tire and was unable to remove/replace the flat because the lug wrench supplied with the car would not fit the nuts. Fortunately I had other tools available that I was able to use to remove the lug nuts otherwise I would have been stranded. When I went to a Ford service center I was informed that the lug nuts were swollen. They told me that this was a well known issue with Ford and that the lug nuts would have to be replaced. The cost to replace these lug nuts was over $200. Attached fine pictures of the lug nuts and receipt for work done. All the lug nuts were damaged by the service center in their efforts to remove them. The pictures attached are of the worst damage.