NHTSA Complaint #11491277 — 2004 HYUNDAI SONATA

The contact owns a 2004 Hyundai Sonata. The contact stated that while performing a 4-wheel alignment, the independent mechanic informed her that he was unable to complete the alignment successfully because the sub frame was severely corroded. Additionally, the contact stated that while driving 35 MPH, she heard and abnormal sound coming from the sub frame and the vehicle started shuddering. The contact stated that she almost lost control of the vehicle. The contact was able to veer to the side of the road. The vehicle was towed to an unknown dealer who informed the contact that she needed to pay for the repair because the VIN was not included in NHTSA Campaign Number: 09V124000 (Suspension) or TSB Number: 12-01-029. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 310,000.