NHTSA Complaint #11557773 — 2004 HYUNDAI SONATA

The contact owns a 2004 Hyundai Sonata. The contact stated her fiance was driving 20-25 MPH on a steep hill with her in the front passenger's side seat. The contact stated that her fiance depressed the brake pedal to come to a complete stop at the stop sign, but the brake pedal went down to the floorboard, and the vehicle failed to respond. The contact's fiance veered to the left and intentionally hit a telephone pole to avoid crashing into a parked vehicle, and to prevent a more severe accident from occurring as the road was significantly steep. The brake warning light was illuminated. The air bags failed to deploy. The contact sustained a seatbelt mark. The contact's fiance was not wearing a seatbelt and hit his head against the windshield. The contact's fiance sustained a concussion, a laceration on the chin, a chipped front left upper tooth and bruises on the bottom teeth. The ambulance transported both the contact and her fiance to the hospital, where they received medical assistance. A police report was filed. The vehicle was towed to a tow yard. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 185,000.