NHTSA Complaint #11490799 — 2020 KIA SOUL POWER TRAIN

Complaint Details

ODI Number	11490799
Vehicle	2020 KIA SOUL
Component	POWER TRAIN
Date of Incident	September 26, 2022
Date Filed	October 25, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

My 2020 Kia Soul Turbo transmission had a complete lost of power failure on September 26, 2022 at highway speed without an warning. I was lucky enough to get to the shoulder of the road and limb into a gas station at 5 mph. And contact Kia service to have my car towed to the nearest Kia dealership because my car as only 19,067 on it. It was there later I was told the will need to be replaced and Kia would not pay for the replacement because it appeared that maybe the transmission plug was tampered with. The car did not display any warning signs or lights prior to this breakdown

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