NHTSA Complaint #11490575 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11490575
Vehicle 2013 FORD EXPLORER
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

Driving on I95 South in Daytona Beach, Florida during crowded weekend event traffic, the lane assist malfunctioned, would not turn on and then immediately experienced power steering failure. Both warning and failure lights illuminated on the dashboard. The power steering is electric and turning the wheel was near impossible. I had 4 occupants in the vehicle and almost caused a very severe accident crossing lanes of traffic to attempt to reach the shoulder. It is near impossible to turn the wheel and although the car is driveable, its not steerable. Found out that the NHSTA campaign # 14V286000 describes the same issue as I have. Ford recall #14S06 is that recall but the issue I now have is my vehicle was built 1 day after the recall parameters. The car is sitting unable to be safely operated, and I'm asking for NHSTA to extend the dates of original recall from February to March to include this vehicle in the existing recall for the necessary repairs.

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