NHTSA Complaint #11490488 — 2020 FORD ESCAPE

what component: drivers side door and door check; yes it can be inspected safety impact: the door check has been disabled and is inoperable reproduced: yes; by 2 dealerships and 2 collision shops inspected: by 2 dealerships and 2 collision shops warnings: no warning lamps, only a clicking noise The driver's side door started experiencing popping noises after a recent detail appointment. After hearing the sound for about a week I visited a local Ford dealer for guidance on where and how to address the noise. The dealership referred me to a collision shop after discovering (and breaking) the door. They acknowledged that the "door check" was inappropriately manufactured as they could see the "rivets" when the door was open; and it appears that the paneling had shifted. Their review of the issue left my door inoperable/and unable to close. They managed to get it to close but now the door check is completely inoperable and my door does not open safely - as the door check is no longer controlling the door opening and closing. Following this visit to a local dealership, I visited 2 collision centers and the dealership where I purchased my vehicle and all 3 locations indicated this is a "known mechanical issues" with 2020 Ford Escapes. The 2 collision centers had multiple Ford Escapes on their lot with the same issue. My car has 50K miles and I was told that Ford considers this part of the bumper to bumper warranty. That seems inappropriate and inaccurate (not to mention convenient for Ford). I am concerned that Ford is building cars with doors that only last 2 years.