NHTSA Complaint #11490419 — 2019 DODGE GRAND CARAVAN

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11490419
Vehicle	2019 DODGE GRAND CARAVAN
Component	STRUCTURE:BODY
Date of Incident	October 17, 2022
Date Filed	October 22, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

DRIVER SIDE REAR PASSENGER SLIDING DOOR WILL NOT UNLOCK OR OPEN. MANUAL LOCK/UNLOCK LEVER ON DOOR IS STUCK IN LOCKED POSITION. THIS CREATES A SAFETY ISSUE IF THERE ARE REAR PASSENGERS THAT NEED TO EXIT IN A CRASH OR OTHER EMERGENCY. THIS VAN SEATS 4 REAR PASSENGERS AND HAVING BOTH DOORS AVAILABLE CAN BE CRITICAL. THIS HAPPENED WITHOUT WARNING. THROUGH RESEARCH I FOUND IT POINTS TO A SEIZED DOOR LOCK/UNLOCK ACTUATOR. THERE HAVE BEEN PRIOR NHTSA ACTIONS ON 2015-2017 DODGE AND CHRYSLER MINIVANS RESULTING IN CHRYSLER EXTENDING THE WARRANTY PERIOD FOR THIS ISSUE. MY VAN USES THE EXACT SAME ACTUATORS AS THE EARLIER VANS. I AM FEARFUL THAT THE OTHER DOOR ACTUATOR MAY FAIL WITHOUR WITHOUT WARNING, RENDERING MY VEHICLE USELESS FOR TRANSPORTING PASSENGERS.

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