NHTSA Complaint #11489915 — 2018 CHRYSLER PACIFICA UNKNOWN OR OTHER

Complaint Details

ODI Number	11489915
Vehicle	2018 CHRYSLER PACIFICA
Component	UNKNOWN OR OTHER
Date of Incident	October 19, 2022
Date Filed	October 19, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

My Air Conditioning stopped working at 50k miles. The dealership, Sarasota Dodge, charged me $409 to look at the car and wanted $3300 to repair it. I don't have that kind of money and the car is still under warranty. I brought my brand new car to a local garage and they diagnosed the issue for free and charged me a 1/4 of the cost Chrysler did to repair it. The issue is the material used for the evaporator core is aluminum and does not interact well with the air conditioning chemicals so the chemicals eat away at the core and the chemicals escape into the cabin. This had been going on for a long time and I did not know what the smell was.

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