NHTSA Complaint #11489549 — 2016 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11489549
Vehicle 2016 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage 108,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

The contact owns a 2016 Kia Soul. The contact stated while driving 20 MPH on the Interstate, the vehicle stalled. The contact was able to veer to the side of the roadway. The contact was able to restart the vehicle; however, the engine was making an abnormal knocking sound. The contact was able to drive to a nearby gas station where she parked the vehicle. The contact opened the hood of the vehicle and verified that there was engine oil in the vehicle. The contact added oil to the vehicle however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 108,000.

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