NHTSA Complaint #11489549 — 2016 KIA SOUL ENGINE

Complaint Details

ODI Number	11489549
Vehicle	2016 KIA SOUL
Component	ENGINE
Date of Incident	October 7, 2022
Date Filed	October 17, 2022
Mileage	108,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

The contact owns a 2016 Kia Soul. The contact stated while driving 20 MPH on the Interstate, the vehicle stalled. The contact was able to veer to the side of the roadway. The contact was able to restart the vehicle; however, the engine was making an abnormal knocking sound. The contact was able to drive to a nearby gas station where she parked the vehicle. The contact opened the hood of the vehicle and verified that there was engine oil in the vehicle. The contact added oil to the vehicle however, the failure persisted. The vehicle was towed to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 108,000.

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