NHTSA Complaint #11489485 — 2017 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11489485
Vehicle	2017 KIA SOUL
Component	ENGINE
Date of Incident	November 18, 2021
Date Filed	October 16, 2022
Mileage	118,729 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

May 2021 catalytic converter failed on vehicle. It was on back order and could not be replaced until July 2021 at 106,612 miles. At that time, I had dealership and national check for any recalls or recommended repairs. There were none. November 18, 2021, while siting at a stop light, engine suddenly began to knock loudly, I pulled over immediately and had it towed to dealership, at 118,729. Engine failure due to rod bearing failure. Engine had to be replaced. National claims there was a recall repair that was not performed before November 2021. As of oil change in October 2021, there was none. Recall repair was issued first week of November 2021. I received the mailed flyer after November 21, 2021.

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