NHTSA Complaint #11489435 — 2016 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11489435
Vehicle	2016 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	October 3, 2022
Date Filed	October 16, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

My daughter had the 4 x 4 transmission would not engage warning light went on. We took the vehicle in for a check. The dealership said she needed a PTO unit/PTU assembly since it has failed. This repair was quoted just under $3,000. This is our first jeep. I had a hard time understanding why a transmission part like this would fail in a 2016 vehicle. I did my own research online and articles stated that this EXACT same part was recalled in jeeps from 2014 to 2017 which included over 68,000 jeeps. Also over 2,700 jeeps already had the part replaced and were being reimbursed for charges. This is a part that if fails could cause injury or death. When mentioning this recall to the dealership and jeep customer service they said that our jeep was not PART of the recall based on our vehicle number. I am so upset by this, as it is a 2016 Jeep and it is the exact same part. I also called the NHTSA and the request inquiry is 565252.

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