NHTSA Complaint #11489285 — 2007 TOYOTA CAMRY

The 2007 Toyota Camry has a manufacturing defect related to sticky/melting dashboards as a result of heat or humidity. Toyota sent me a warranty notice for an extension for 10 years from the date of first use of the vehicle, which they determined was the date that I purchased the vehicle on July 31, 2007. In 2013, I took the vehicle to a Toyota dealer, however, they refused to replace the dashboard because, in their opinion, it was not sufficiently compromised. However, now, years later, the dashboard has become very sticky and reflective. It produces a glare into the windshield, impairing vision, which is now a safety issue due to the manufacturer defect. This defect could cause serious injury and death. On August 5, 2022, I appealed to Toyota customer service for them to replace the dashboard. I emphasized the safety issue. However, a Senior Representative declined to make an exception. I then wrote to [XXX], CEO of Toyota Motor North America to ask for his help (see attached letter). I asked him to personally authorize the dashboard replacement and reply to me directly. Almost two months later, I have not received any communication from him. Moreover, on October 4th, I called Toyota customer service to follow-up on my letter. I was told that [XXX], Executive Office Administrator send me an email on September 1st asking for the best time to contact me. I never received this email, neither in my inbox or in my gmail spam folder. That same day, I called [XXX] and left a detailed voice message. I have called him several times since then, each time leaving a message on his voicemail. He has deliberately refused to return my phone calls. I am appalled that Toyota and its CEO does not take safety issues seriously. I kindly ask you to either contact Toyota on my behalf to have them replace the dashboard, or to issue a recall of all 2007 Toyota Camry's due to a manufacturer defect that can result in serious injury or death. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.