NHTSA Complaint #11489242 — 2014 CADILLAC SRX

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11489242
Vehicle	2014 CADILLAC SRX
Component	STRUCTURE:BODY
Date of Incident	September 1, 2022
Date Filed	October 14, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

The rear hatch door of my SRX has been not functioning properly. It opens and closes with erratic function. Regularly I've hit the button to open it and it has begun to close on me with shear force trying to crush my body while loading groceries. It has hit me in the head and the back causing pain. This is very dangerous because it isn't falling suddenly its closing with force. If I try to push it back up it pushes against my weight. I want to sell my car but I'm worried it will hurt someone.

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