NHTSA Complaint #11353466 — 2014 CADILLAC SRX

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11353466
Vehicle	2014 CADILLAC SRX
Component	STRUCTURE:BODY
Date of Incident	March 18, 2020
Date Filed	September 7, 2020
Mileage	72,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

WHEN IT RAINS IT CAUSE WATER TO COLLECT IN THE SPARE TIRE COMPARTMENT WHERE THE MODULE FOR THE LIFTGATE IS HOUSED. WHICH CAUSE THE CAR TO THINK IT'S BEEN STOLEN AND MAKES THE DASHBOARD AND SAFETY FEATURES DISABLE. IT ALSO MAKE THE CAR DON'T WANT TO TURN OFF AND IT RANDOMLY TURNS ON IF THE KEY IS NEAR BY. IT'S A KNOWN ISSUE WITH THE CADILLAC SRX THAT CADILLAC REFUSE TO FIX OUT OF GOOD FAITH FOR ITS CUSTOMERS. IF THE MODULE GET WET YOU CAN SAY GOODBYE TO ANTILOCK BRAKES , TRACTION'S CONTROL ,AIRBAGS ,AND A HOST OF OTHER FEATURES TILL IT DRY OUT.

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