NHTSA Complaint #11488766 — 2016 FORD ESCAPE

It had a recal on transmission bushing.We never had problems till they did th recall while driving we felt like a chain type thing snap pulled in to Walmart and had no gears.So we had it towed to Varney Ford they did a diagnostic and never got paper work ex ept that everything was good example,tires oil etc and said it was the transmission. They wanted 7 grand to fix it we had it towed to a garage in Canaan. I called Ford 4 times they said it was not under warranty and could not help. They also said tow it to a Ford place that would have been the 3rd. place towed. There was never any information light to check motor no signs and symptoms of any trouble. When I called Darlings they said I Have to take it to a Ford Garage before they would even know if they could help. I do not know how they diagnosed it if it was through a plug in or trans oil check etc.2 Tows and no help lucky no one got hurt or dead. Since all people are having problems why are they not fixing their problem? It only has 113 thousands miles and is well taken care of. I have talk to a few Ford Garages that said I should have had a light or signs which We had zero. Then one asked did we check the transmission oil. Hello dude its encased and you cannot check it .Like what's going on with this supposed mechanic? Beyond this AlI I get is the run around and told by the Ford people its not a recall on the transmission of the Ford Escapes 2016.