NHTSA Complaint #11488576 — 2020 SUBARU LEGACY

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11488576
Vehicle 2020 SUBARU LEGACY
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

Continuously Variable Transmission (CVT) chain may slip and/or break. NHTSA recall 21V955000 Subaru recall WRK21 A software issue in the transmission control unit (TCU) may allow the continuously variable transmission to engage before the drive chain is properly secured, the automaker says. This could result in the chain slipping and breaking, leading to a loss of power and a risk of a crash. Component has not been inspected by the manufacturer. NHTSA reported this recall Dec. 9th, 2021. Received Subaru recall notice in mail Feb. 2022, stating the remedy is expected to be available in April 2022. I have contacted the Subaru dealer 3 times since April 2022 and each time they say "waiting for parts, we will notify you". It is now Oct. 9th, 2022 with no response or resolve. Driving 10 months since NHTSA reported this issue should be considered a huge safety violation by the manufacturer.

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