NHTSA Complaint #11487620 — 2014 FIAT 500L

The contact owns a 2014 Fiat 500L. The contact stated while driving 30 MPH, the check engine warning light illuminated. The contact was able to continue driving. The contact stated while driving at an undisclosed speed, the vehicle was making an abnormal clunking sound. The contact smelled a burning odor and saw black smoke inside the vehicle. The contact veered to the side of the road. The vehicle was taken to the dealer where it was diagnosed that a gear was damaged. The part was replaced; however, while driving at 70 MPH, the transmission warning light illuminated and a message indicating to shift into neutral(N), then drive(D) was displayed. The vehicle started decelerating independently. The contact stated that as she shifted into neutral(N) and then into drive(D), the vehicle responded as needed. However, the failure had been reoccurring while driving and coming to a stop. The vehicle was taken to a local Pep Boys where it was diagnosed that the oil temperature sensors had failed. The vehicle was then taken to the Chrysler dealer who informed the contact that they could not duplicate the failure and they could not service the vehicle as they did not have equipment for Fiat vehicles. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.