NHTSA Complaint #11716668 — 2014 FIAT 500L

The contact owns a 2014 Fiat 500L. The contact stated that while the vehicle was coming to a stop at an intersection, the vehicle became inoperable while attempting to shift gears, with the message “Gears Unavailable” displayed. The contact attempted to shift gear several times; however, the failure persisted. The vehicle was towed to the residence. A mobile mechanic arrived at the residence and retrieved DTC: B1011, B1181, and U1736. The contact stated that the failure was associated with NHTSA Campaign Number: 14V103000 (Power Train), and that the shifter module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for additional assistance. The failure mileage was approximately 75,000.