NHTSA Complaint #11487375 — 2016 KIA SOUL

What component or system failed or malfunctioned, and is it available for inspection upon request? Cadalic converter we clogged due to carbon emissions. Oil is low and light flashes when below 15 mph even though the oil was changed at a Kia dealership less than 3 weeks ago. Oil leak is visible on engine. The car will also shake and jerk when driving. It would be available depending on the day. How was your safety or the safety of others put at risk? My wife and kids have been stuck on the road twice now due to this issue during heave traffic. The car started shaking and my wife had trouble controlling the car. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealership said the issue was with the gdi (gasoline direct engine), that it was clogged due to heavy carbon emissions and needed to be cleaned. We paid for the cleaning and sill have the problem. They also stated they have seen this issue before. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes the dealership has looked at the car. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The oil light will flash on and off. So the engine like will come on at times.