NHTSA Complaint #11487248 — 2018 FORD EXPLORER

The entire main console screen/information center went black one day. It was unable to be manually reset. Occasionally, on very hot days, the screen would work for the first start up. There are major safety issues associated with this: 1- inability to enable calling for help/911. There is a remote on the steering wheel to make phone calls, however, when the carplay is active and the phone is connected, you must only use the screen, the steering wheel feature is automatically disabled 2- The backup camera system is inoperable when the screen is black. This is dangerous as you cannot see hazards behind you including children, other vehicles, etc. When I contacted Ford's IT department to first report it, they said this has been an ongoing issue with updates that they were aware of, but unable to fix. Skalnek Ford in Lake Orion attempted to diagnose the safety issue for weeks and ultimately the APIM needed replacement.