NHTSA Complaint #11487185 — 2015 FORD EDGE

The contact owns a 2015 Ford Edge. The contact stated that the rear trunk door would intermittently fail to open and on other occasions would not stay closed. The vehicle was taken to the local dealer who inspected the vehicle but no service was performed. After retrieving the vehicle, the contact discovered that the doors on the vehicle could no longer be opened using the key fob or while using the key manually. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 68,000.