NHTSA Complaint #11486920 — 2017 CHEVROLET EQUINOX

The contact owns a 2017 Chevrolet Equinox. The contact stated that while her daughter was driving at various speeds, she heard abnormal knocking sounds coming from the engine. There was no warning light illuminated. The vehicle was taken to the local dealer where the camshaft was replaced; however, the failure reoccurred while driving. The vehicle was then taken to a second dealer Kelley Chevrolet (5220 Value Dr, Fort Wayne, IN 46808) where it was diagnosed that the camshaft needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic where it was diagnosed that oil was not properly travelling to the top of the engine, which caused the failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 81,000.