NHTSA Complaint #11486711 — 2015 JEEP GRAND CHEROKEE

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while the vehicle was parked, she noticed fluid leaking from the vehicle onto the ground. The vehicle was taken to the dealer where it was diagnosed that the radiator was leaking and needed to be replaced. The dealer replaced the radiator and the electronic control module. The contact stated that upon starting the vehicle, she heard an abnormal ticking sound coming from the passenger's side of the engine. The vehicle was taken to a second dealer Maguire Chrysler Dodge Jeep Ram of Syracuse (959 Hiawatha Blvd W, Syracuse, NY 13204), where the camshaft exhaust, intake plenum, valve, tappet valve lash, housing thermostat, coolant, gasket cylinder head cover, engine oil, seal spark plugs well were replaced; however, the failure persisted. The contact stated that the failure had been reoccurring more frequently. The vehicle was taken back to the dealer who informed the contact that the engine needed to be taken apart in order to diagnose the vehicle. The contact was then informed that the engine was dissembled and reassembled. The contact was unsure whether the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000.