NHTSA Complaint #11486568 — 2018 JEEP COMPASS

The vehicle’s touchscreen display has begun delaminating, causing “phantom touches” where the screen starts behaving erratically, as if someone were frantically touching multiple controls. This includes launching and closing apps, changing music, activating the phone and calling people, disabling/changing navigation, and more. There is no way to stop this once it starts, leaving the screen erratically changing and becoming extremely distracting while driving. This has nearly lead to several accidents on the road. This has happened several times since August of this year, growing progressively worse and more distracting over time. The system becomes effectively unusable and the degree of distraction when it occurs while on the road has only been increasing. This is a widely known issue with the Uconnect 8.4 model screens installed in Jeep, Dodge and other FAC marque vehicles. FAC refuses to do anything about it, as it tends to happen after the vehicles are past their standard warranty. I have attempted to communicate with them, however they refuse to help in any way and essentially have told me I’m on my own, much as they have with the thousands of others who have reported this issue with their Uconnect 8.4 systems. The issue is rooted in the adhesive used to hold the digitizer to the display, which begins to melt and seep down into the mounting brackets, separating the digitizer from the screen and forming what looks like air bubbles. FAC knows this, yet refuses to accept any responsibility.