NHTSA Complaint #11486539 — 2017 VOLVO XC90

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11486539
Vehicle	2017 VOLVO XC90
Component	STRUCTURE:BODY
Date of Incident	September 1, 2022
Date Filed	September 26, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

Rear passenger doors would get locked stuck, and can not get unlocked from inside or outside. This issue would remain even after locking/unlocking car multiple times or enabling/disabling child lock multiple times. Dealer suggested this is common issue in this model of the car, and needs an expensive repair of the latch mechanism. This is a safety hazard as this would would trap the passengers inside the car in case of accident or any other emergency. Please look in to this matter, this should not be happening in a relatively new(5 years), low mileage, always garaged car like Volvo.

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