NHTSA Complaint #11141828 — 2017 VOLVO XC90

STRUCTURE:BODY issue reported to NHTSA

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Fire

Complaint Details

ODI Number	11141828
Vehicle	2017 VOLVO XC90
Component	STRUCTURE:BODY
Date of Incident	September 23, 2018
Date Filed	October 22, 2018
Mileage	19,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

WHILE DRIVING WITH TWO YOUNG CHILDREN IN CAR, VOLVO HOOD STARTED TO SMOKE. NO WARNING LIGHTS OR SIGNALS WENT OFF. WE PULLED OVER, TURNED ENGINE OFF, REMOVED KIDS FROM THE CAR, AND WITHIN A FEW MINUTES, THE ENTIRE HOOD OF THE CAR WAS IN FLAMES. THE CAR WAS COMPLETELY DESTROYED, EVEN THOUGH FIREFIGHTERS EXTINGUISHED THE FIRE. WE HAVE NO INFORMATION AS TO THE CAUSE OF THE FIRE - ENGINE, ELECTRICAL, ETC - BUT THE CAR ONLY HAD 18,000 MILES ON IT. VOLVO HAD ALREADY REPLACED THE ROTORS TWICE IN TWO YEARS - HIGHLY UNUSUAL - BUT OTHERWISE WE HAD NO REASON TO SUSPECT A PROBLEM. WE WERE VERY LUCKY WE WERE ON CITY STREETS AND NOT ON THE HIGHWAY WHERE IT WOULD HAVE BEEN DIFFICULT TO IMPOSSIBLE TO PULL OVER.

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