NHTSA Complaint #11486447 — 2016 FORD ESCAPE

I received the recall on my car for the transmission shifter cable in July. When I went to get my oil changed in August I had asked about getting it fixed. However they just highlighted the portion that said parts aren’t available until 4th quarter. Moving forward on Sept 21, my shifter cable broke. I didn’t know that was the problem and brought it to the closest car mechanic due to safety. I never received any mail or notification that the parts were in stock yet but surprisingly Ford had it in stock to ship to the Expert Car Care my care was at. If I had known I could have fixed it this issue would have been avoided. I’m requesting a reimbursement for the amount I paid to get it fixed. I have a copy of the receipt. Thank you.