NHTSA Complaint #11486166 — 2014 HYUNDAI TUCSON

2014 Hyundai Tucson bought used with 20,781 original miles in November 2021, thru an estate sale. On December 01, 2021, took the vehicle to dealer for analysis on an engine knocking noise that would not go away by driving it. I then researched the problem on the internet, and read these Hyundai engines had bad engine manufacturing defects, and regularly had engine failures, with some blowing a hole thru the engine block a causing fires. After tests at the dealer, they stated it had “past” the engine knock noise test and I could bring in back at a later date for another test. They stated they could not do anything with it passing the noise test. I told him I could not use a car that was defective and not safe. I told him I knew Hyundai had settled engine failure lawsuits. No other attempts or offer was made. On 02/23/22, I took the vehicle to the dealer again for another engine knock noise test. I believed the noise was now louder and stronger. After being tested again, the dealer stated it past the test again, and they could not replace the engine without a failed test. The dealer stated to come back when it fails or makes a really loud knocking noise. I told him I did not want it to blow up on me or make me cause an accident on the freeway before they would act. They stated it needed to fail the noise test. I told them I did not like this at all. Was told to keep using it until it failed. On 09/22/22, I spoke to the dealer representative in person. He was very busy, I asked him to keep my engine noise case open on my car, as it was still making a loud knocking noise. He stated it was closed now. He offered no other further assistance on my problem, and started to talk to some else. I felt I was just blown off. Now, I guess they want the engine to blow up before any thing is done to fix it. I further believe they don’t care if it causes an accident. Even though they know of the problem of engine defects, they refuse to just fix it with another engine.