NHTSA Complaint #11486032 — 2016 JEEP CHEROKEE

The contact owns a 2016 Jeep Cherokee. The contact stated that upon entering her vehicle, there was an abnormal mildew odor inside the vehicle. The contact stated that while cleaning her vehicle she noticed mold on the front and rear passenger’s side carpet. The vehicle was taken to a dealer where they confirmed that mold had formed inside the vehicle. The contact was provided an estimate for the repair. Upon investigation, the contact discovered several articles online related to the issue. The information stated that the firewall was not completed during the manufacturing process; therefore, the vehicle was susceptible to mold forming inside the vehicle. The contact informed the dealer of her findings and was informed that they would look into her findings. The manufacturer was also notified of the failure and informed her that the warranty had expired. The vehicle was not repaired. The failure mileage was approximately 49,000.