NHTSA Complaint #11486002 — 2021 HYUNDAI SANTA FE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11486002
Vehicle 2021 HYUNDAI SANTA FE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State DC

Consumer Description

Car was without power after 16 months and 7500 miles. Got it jump started. Two days after that, car would not start again. Second time jump started. Taken to the dealership (Alexandria Hyundai) where two days after that they found "nothing wrong with the car" and returned it to me. Before that, I asked them to change the battery, they denied my request and I paid out of pocket for a new battery as maybe that was the problem. One month approximately after that, car would not even open. Got it jump started again. Drove to blocks and completely and suddenly shut off in the middle of a busy intersection posing a major safety concern for myself and third parties. Involved 911 and towing. Had to spend 40 minutes depressing the brake for the car not to roll down and avoid an accident. Taken to the dealership again. 5 days after that, dealership found "nothing wrong with the car". 7500 miles inspection done in parallel "supposedly" put the tires at 35 psi per report issued but dashboard shows tires at 30 psi. Do not trust dealership, car poses significant driving and safety concern for me and third parties.

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