NHTSA Complaint #11485956 — 2018 FORD F-150 STRUCTURE:BODY

Complaint Details

ODI Number	11485956
Vehicle	2018 FORD F-150
Component	STRUCTURE:BODY
Date of Incident	August 29, 2022
Date Filed	September 22, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

Condensation from evaporator drain is leaking into cab, which has created mold, exposing myself and any passengers riding in my vehicle including my kids. Ford issued TSB 19-2345 to fix this issue but it does not work and they are not willing to replace the molded carpet under a field service action. This is a known design flaw that should be fixed as soon as possible to prevent mold growth. If mold is found, carpet should be replaced immediately due to the health hazards associated with mold in an enclosed vehicle. Ford should be held liable to fix these issues without any charge to the customer.

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