NHTSA Complaint #11485847 — 2018 FORD ESCAPE

Vehicle alerted for miss-fire cylinders 1&2. I took to my mechanic and he diagnosed coolant had leaked into the engine fouling cylinders 1 & 2 irreparably and needed a complete engine change. Advised I take it to Ford dealer as this is a known issue. I contacted Ford customer service for advice and was told I needed to take it to a Ford dealership for diagnosis and determination. Towed vehicle to Ford. Same diagnosis with an estimate of $11,154.31 to replace the engine. Requested an adjustment or assistance as this is not an expected failure and there is sufficient evidence of this happening with this engine to many people. Ford refused assistance. Towed back to my mechanic for an OEM engine change. At least two people in my area have had this engine replaced with my mechanic since my occurance.