NHTSA Complaint #11485801 — 2016 KIA OPTIMA

On Saturday, 09/17, I took my vehicle in for a standard oil change & alignment with a 3-party mechanic (pepboys). Once the work was done I was informed by the mechanic that the Driver's side window was in the down position and would not go back up. I was informed that it was because the Regulator went out and it is a Kia only part. Kia is unavailable on the weekends so they would get the part on Monday. On Tuesday, 09/20 Pepboys was able to get the part and repair the window to the tune of $822.67. The part alone was $542. Today, Thursday, 09/22 on my drive into work the back Driver's side window began to slide down while I was driving. This is a severe safety hazard that needs to be address by Kia. The Window Regulators will fail without warning & while the vehicle is in motion. I have 60k miles, this is not a high mileage vehicle.