NHTSA Complaint #11485634 — 2021 FORD F-150 HYBRID

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11485634
Vehicle 2021 FORD F-150 HYBRID
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

In April 0f 2022 I received a recall notice NHTSA 22V142 stating that my windshield wiper motor could stop working at any time. The recall has not been taken care of as of today 9-21-2022. I spoke with my dealership yesterday and they said that they have been told by Ford Motor Co. that they are Not to order the replacement motor to fix the issue unless the customer comes in with a broken motor. Why do we the customer have to wait until the motor stops working before this issue is fixed? What if it breaks during travel in heavy rain? The recall does state that this issue increases the risk of a crash. Ford is still building trucks that requires the part needed to fix my truck, so why am I having to risk getting caught in the rain? your help would be greatly appreciated.

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