NHTSA Complaint #11485320 — 2021 FORD F-150 HYBRID ELECTRICAL SYSTEM

Complaint Details

ODI Number	11485320
Vehicle	2021 FORD F-150 HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	March 4, 2022
Date Filed	September 19, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Audio system malfunction that resulted in deafening random electronic noise levels that would not stop until the battery was disconnected for a long period of time. I started a thread online (link below) and there are numerous others with the issue. There are multiple videos showing the issue. Some have reported a burning smell so there could be a fire risk as well. (https://www.f150gen14.com/forum/threads/dangerous-b-o-sound-system-issue.9254/) It really is loud enough to cause a crash and I believe it's just a matter of time if it hasn't already happened. My ears were ringing for several hours. To date Ford hasn't provided any resolution beyond just extending my factory warranty. The vehicle was taken to the dealer for a full week with no resolution - again, same as several others.

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