NHTSA Complaint #11629235 — 2021 FORD F-150 HYBRID ELECTRICAL SYSTEM

Complaint Details

ODI Number	11629235
Vehicle	2021 FORD F-150 HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	November 3, 2024
Date Filed	December 6, 2024
Mileage	46,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

The contact owns a 2021 Ford F-150. The contact stated that while the vehicle was parked, there was a message on the infotainment screen that the "The Pro Power Onboard Has Detected a Fault" was displayed. The contact stated that the charging outlet in the vehicle became inoperable. The vehicle was taken to a dealer where it diagnosed and determined that a software update was needed. The outlet module was replaced, and the software was updated but the failure persisted. The manufacturer was notified of the failure and referred the contact NHTSA hotline to report the failure. The failure mileage was 46,000.

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